At Luxbox we are really proud of our products, and we hope that you are delighted with your order. However, if for any reason you are not entirely satisfied you may return any item unused in its original condition and packaging for a full refund or exchange within 30 days of delivery. All returns must be communicated via email to

The cost of the return must be paid by you. 
Please ensure that the package is wrapped securely, if an item is not packaged securely and arrives to us damaged we cannot offer a refund. It must be in his original resalable condition. For your protection we recommend that you use a recorded delivery service, and retain your proof of postage as we cannot accept liability for goods lost in transit. Inside your package please include your name and order number.


Once your return has been received and inspected, please allow 14 days for your refund to be processed, automatically to your original method of payment.

Cancel or edit your order

We have a very fast turn around of orders in our warehouse to ensure quick delivery, this means we can't guarantee orders can be edited or cancelled once placed. If you would like to edit or cancel your order please get in touch with us and use the subject ‘cancel’ and send us your order details as soon as possible.